1. What is BB MAX?

BB MAX is the best all-unlimited data plan for BlackBerry^®. This data plan offers unlimited surfing, IM, email, social networking (on the BB APN) plus downloading and streaming (on the Internet APN) wherever you go. This service is available to both Postpaid and Prepaid subscribers.

Denominations are as follows:

2. How can I register to BB MAX?

To register, text in the relevant keyword below to 8888.

Once registered, Prepaid subscribers must have P1 maintaining balance to continue using the service.

3. Who can avail of BB MAX?

For Prepaid subscribers:

Any subscriber with a BlackBerry^® handset can avail of BB MAX.

For Postpaid subscribers:

Any subscriber with a BlackBerry^® handset can avail of BB MAX, except the following:

1. iPhone Plan
2. BlackBerry Plan – unless subscriber terminates/upgrades plan; fees may apply
3. All Extension Plans
1. Load Tipid Plans
2. Load Allowance Plans

Postpaid subscribers who currently have other data add-on plans may avail of the BB MAX provided that they terminate their existing add-on plan first before subscribing to BB MAX. These include subscribers with the following add-on plans:

1. BBSocial
2. BBMessaging
3. SuperSurf
4. Mobile Surfing Plans
5. Personal BlackBerry^® Add-on Plans

4. I am a Postpaid subscriber currently subscribed to a data-related plan/add-on. Can I avail of the BB MAX add-on Plan?

With the BB MAX offer, the following co-existence rules need to be applied when registering for the various mobile browsing offers:

5. I am a Prepaid subscriber currently subscribed to a Mobile Surfing offer. Can I register to BB MAX?

No, you cannot register to BB MAX if you are already registered to a Mobile Surfing offer. You must finish your current subscription or unsubscribe from it to be able to register to SuperSurf.

The following co-existence rules apply for Prepaid:

6. What are the benefits/savings I can enjoy if I subscribe to the new BB MAX service?

• You can surf all day, worry-free for a fixed amount. No surprise charges!
• Compared to BB Social or Messaging, only BB MAX lets you enjoy the full features of your BlackBerry^®. Surf, email, BBM, IM, stream and download all you want!

7. What is the difference between the Regular SuperSurf and BB MAX?

Both BB MAX and SuperSurf offer unlimited data plans that will enable you to email, chat and browse as long as you want. However, BB MAX is only for BlackBerry^® mobile phones and offers services like BlackBerry^® Messenger, which are exclusive to the BlackBerry^® brand. SuperSurf Add-on is suitable for any kind of phone. Also, SuperSurf will not activate your BlackBerry^® Internet Service (BIS), which is what you need to use push email, BBM, IM, etc.

8. How do I check my subscription status?

For Prepaid:

For Postpaid:

9. How do I unsubscribe from BB MAX?

For Prepaid:

For Postpaid:

10. What other services are available for my BlackBerry^® ?

• BB Social – Unlimited Social Networking, BlackBerry^® Messenger and Instant Messaging for only P299 for 30 days. Text BB SOCIAL ON to 8888.
• BB Messaging – Unlimited Email, BlackBerry^® Messenger and Instant Messaging for only P299 for 30 days. Text BB MSG ON to 8888.

1. Is the service available only for certain times of the day?

This unlimited service is available 24/7.

2. How long is the subscription valid? Is there a lock-up period?

There is no lock-up period required for BB MAX.

For the P599 denomination, unless the subscriber opts out or requests to terminate the add-on, BB MAX service will auto-renew (for Postpaid subscribers only).

1. Do I have to keep on renewing my BB MAX subscription?

The BB MAX 50 and 220 for Prepaid and Postpaid and BB MAX 599 for Prepaid service expire. You have to manually renew your BB MAX P50, P220, and P599 subscription.

If you are a Postpaid subscriber registered to BB MAX 599 for 30 days, you do not have to renew every month. The service will be auto-renewed for you every month unless you opt out of the service.

2. Can I still avail of the Postpaid Mobile Surfing Plans given that there is already a BB MAX add-on offer?

Old subscribers of Mobile Surfing Plans may continue using it, but it is highly recommended that they migrate to SuperSurf subscription. Postpaid plan subscribers are also encouraged to migrate to MySuperPlan where you can create your own fully consumable plan, complete with freebies!

3. I am using a BlackBerry^®/BlackBerry^® -connect handset. Can I avail of SuperSurf instead of BB MAX?

It is highly suggested that subscribers using BlackBerry^® and BlackBerry^® -connect handsets avail of the BB MAX service rather than the regular SuperSurf service. This is because of the push email capability of the BlackBerry^® /BlackBerry^® -connect handsets, and BlackBerry^® applications that are already embedded in the applications of the handset and can be maximized only once BB MAX is availed.

4. I am using a non-BlackBerry^® handset. Can I avail BB MAX instead of SuperSurf?

No. BB MAX is only for BlackBerry^® handsets.

5. Can I terminate my current Globe Postpaid line and subscribe only to BB MAX?

BB MAX for Postpaid cannot be availed without a Globe Postpaid plan. You must have a main plan to support the add-on service. It is recommended that you avail of the new BB MAX Plan so you can fully enjoy unlimited mobile internet on your mobile phone. You can create your own unli-surf plan (with either My SuperSurf or BB MAX) and even get freebies!

Choose from any of the following MySuperSurf Plans:

6. Why do BB MAX subscribers receive a larger consumable than My SuperSurf plan subscribers?

BB MAX is a special promotional plan that can only be availed of by subscribers with BlackBerry^® handsets.

7. I am currently subscribed to time-based browsing. Will I still be charged the P5 for 15 minute rate when I avail of SuperSurf?

No, you will not be charged P5 for 15 minutes of surfing when you register to SuperSurf.

8. How much will I be charged for using mobile internet after being subscribed to BB MAX?

You will have no additional charges for data services as long as BB MAX is still active. Upon expiration of BB MAX, you will be charged P5 for every 15 minute session or P0.15 per kilobyte (depending on your chosen default scheme).

9. If I am a pre-existing My SuperSurf Plan for BB MAX subscriber. When will I be able to begin availing of my additional P400 consumable?

You will be able to begin availing of the additional P400 consumable following your first billing cycle after the August 6, 2011 launch date of BB MAX.

1. What happens if you are on one of the currently available mobile surfing plans and you want to upgrade by subscribing to the BB MAX Add-on?

It is important to note that subscribers with current mobile surfing plans can upgrade to BB MAX except for subscribers of the following, unless they finish their lock-up period and opt out of the service:

1. iPhone Plan
2. BlackBerry Plan
3. Extension plans
4. Load Tipid Plans
5. Load Allowance Plans

Lock-up period for Globe Postpaid plan on-going:

Subscriber whose lock-up period is still on going may avail of SuperSurf but should retain current Globe Postpaid plan until lock-up period is fulfilled. In effect, subscriber will then be charged with his/her current MSF plus the BB MAX Add-on MSF, which is P599 (e.g. Plan 500 P599 = MSF of P1099).

Lock-up period for Globe Postpaid plan finished:

Subscriber whose lock-up period is finished has the option to retain current Globe Postpaid plan or may downgrade/upgrade his/her current Postpaid plan. Subscriber will then be charged with his/her current or new MSF plus the BB MAX Add-on MSF, which is P599 (e.g. Plan 499 P599 = MSF of P1098).

2. Is there a lock-up period requirement to avail this offer?

No, there is no lock-up period for BB MAX. Subscribers can terminate the subscription any time by just texting the opt-out keyword.

Only Postpaid subscribers who availed of MySuperSurf Plan will have a lock-up period of 2 years if they avail of a free or discounted gadget.

3. After availing the BB MAX Add-on, what will reflect on my bill?

In your monthly bill, amount will be broken down into (1) Total Globe Postpaid plan fees and (2) BB MAX MSF.

Also, your regular monthly bill will now include a line stating that you have availed the BB MAX plan. Your bill will NOT include details on the number of hours/volume of data that you have consumed.

4. When I get my bill, will I get to see the details of the browsing sessions I made?

Your regular monthly bill will now include a line stating that you have availed of BB MAX with MSF of P599.00. Your bill will NOT include details on the number of hours/volume of data that you have consumed.

5. I would like to request for a new SIM card (i.e. damage/loss) while retaining my original mobile number. What will happen to my BB MAX plan?

Your BB MAX plan will be retained in your original mobile number.

6. I am going abroad and would like to have International Roaming activated for my Globe Postpaid plan. What will happen to my BB MAX Add-on?

Your BB MAX subscription and MSF billing will still be continuous. You will be able to use the service, but you will be charged international roaming rates. The unlimited price only applies for local/Philippine use. Should you wish to temporarily stop the service, you will have to permanently terminate your BB MAX service.

7. If I am currently subscribed to BB MAX 999, when will the new P599 price adjustment take effect?

Your account will reflect the adjusted price at the beginning of your next billing period.

1. When can I cancel or stop subscribing to BB MAX?

You can cancel, downgrade or stop subscribing anytime except if you are on My SuperSurf Plan, which has a lock-up of 24 months.

2. I would like to request for a temporary disconnection of my Postpaid plan (lost phone/SIM, defective phone/SIM, out-of-the-country, etc). What will happen to my BlackBerry plan?

Your BB MAX subscription and MSF billing will still be continuous. Should you wish to temporarily stop the service, you will have to permanently terminate your service. But you will be paying for the full subscription fee for that month even if you do not finish the 30-day subscription.

3. I would like to transfer ownership of my BB MAX. Am I allowed to do this?

The add-on always goes with the main plan. If you want to do this, you will have to transfer the main plan where BB MAX is subscribed.

4. I would like to transfer ownership of my main plan. What will happen to my SuperSurf for BB MAX?

Your SuperSurf will be carried over to the transfer of main plan.

These terms and conditions shall govern the relationship between Globe Telecom and the user of the BlackBerry® Max service.

• This service is available to all Globe Postpaid and Globe Prepaid subscribers using a BlackBerry® smartphone only.
• The unlimited data allocation covers Internet browsing, push email, social networking applications, streaming, and instant messaging.
• The unlimited data allocation covers local use only. User will incur additional charges upon use of this service in other countries while on roaming. Roaming rates will vary per country and per carrier. Globe requires user to stop/turn off the service prior to departure from the Philippines to ensure that no BB Max charges will be incurred while roaming.
• Prepaid subscribers must have PhP1 in airtime credits to use this service.
• Postpaid subscribers are subject to standard credit policies concerning account redirection, suspension or disconnection in relation to use of this service.
• Globe reserves the right to terminate the service in cases involving fraud.

By subscribing to the service, the user agrees to the above terms and conditions.