1. What is BB Social?

BB Social is the cheapest BlackBerry plan for Globe Postpaid and Prepaid subscribers. BB Social allows you to enjoy unlimited Social Networking, BlackBerry^®Messenger (BBM) and Instant Messaging for only P299 for 30 days.

2. What are the applications I can use with BB Social?

Social Networking can be enjoyed only via the following applications: Facebook, Twitter and MySpace. Instant Messaging can be enjoyed via the following applications: Yahoo! Messenger, AOL Instant Messenger, MSN Messenger and Google Talk.

3. Can I browse the internet while I’m subscribed to BB Social?

Mobile Browsing is NOT included while subscribed to BB Social. Any Mobile Browsing usage may be charged at the standard rate of P5 per 15 minutes or P0.15 per KB. You may still browse the internet as normal via Wi-Fi or Hotspot Browser. Should you want unlimited surfing and unlimited use of BlackBerry^® services, unsubscribe first from BB Social then register to BB MAX.

4. Who can avail of BB Social?

Any Globe Postpaid or Prepaid subscriber with a BlackBerry^® handset may avail of BB Social. Always remember that you shouldn’t have an existing data service (i.e. BB MAX) if you want to register to BB Social.

5. Is BB Social available to all Globe Postpaid subscribers?

Subscribers with any Globe Postpaid Plan, My Super Plan or My Fully Loaded Plan powered by a BlackBerry^® handset or a BlackBerry^®-connect handset can avail of this offer except for subscribers of the following:

a. Extension Plans
b. Load Tipid Plans (Below P500)
c. Load Allowance Plans
d. iPhone Plans
e. Globe Broadband Tattoo Plans

Subscribers who currently have other data add-on plans may avail of BB Social, provided that they terminate their existing add-on plan first before subscribing to BB Social. These include subscribers with the following add-on plans:

a. Mobile Surfing Plans
b. Personal Blackberry^® Add-on Plans

6. How do I avail of BB Social?

To register to BB Social, just text BB SOCIAL ON to 8888.

For Prepaid subscribers, P299 is automatically deducted from your load and you need P1 maintaining balance to use the service. For Postpaid subscribers, the P299 is charged on top of your plan’s monthly service fee.

7. Does BB Social auto-renew when the service expires?

BB Social only auto-renews for Globe Postpaid subscribers. Postpaid subscribers are informed 3 hours before the service expires to remind them to unsubscribe from the service if they do not want to continue the subscription.

8. What is the difference between BB Social and BB MAX? What should I get as a plan?

BB Social offers only basic BlackBerry^® services. It doesn’t offer subscribers the full range of BlackBerry^® services. If you want the full use of your BlackBerry^®, you should subscribe to BB MAX as illustrated below.

1. After subscribing/accepting, how will I be sure that I am enrolled in BB Social?

You will be receiving a text confirmation that contains basic terms and conditions of the service. Service is activated once the text confirmation is received.

1. How do I terminate my BB Social subscription?

You can terminate your BB Social subscription by sending BB SOCIAL OFF to 8888.

2. Do I need to be on KB-based browsing to register to the service?

You don’t need to be on KB-based browsing to register. Upon expiry to BB Social, you will be charged default charging rates again either P5 per 15 minutes or P0.15 per KB.

To check your charging scheme, simply text STATUS to 1111 for FREE.

3. Can I subscribe to BB Social and BlackBerry^® Enterprise Service (BES) or BES Express?

Yes. BB Social will work with BES or BES Express. Charges for BES and BES Express, however, will remain on pay-per-use basis and any BlackBerry^® internet service subscription will be charged on top of these fees.

4. I used to be a BB MAX subscriber. I used to have a WAP and Internet Browser. Now it’s gone. What happened to it?

When you subscribed to BB Social, these browsers were hidden. When your subscription to BB Social ends, your browsers will return.

5. How do I download applications (IM and Social Networking) to my phone?

To download the following applications onto your BlackBerry^®, activate your Wi-Fi and connect to BlackBerry^® App World. Click on the Search button and type name of application you would like to download.

• Facebook
• Twitter
• MySpace
• Yahoo! Messenger
• AOL Instant Messenger
• MSN Messenger
• Google Talk

Step-by-step instructions:

A. From Menu, click Manage Connections.

B. Turn Wi-Fi On. Click Set Up Wi-Fi Network. Click Scan For Networks.

C. Choose a Network and Connect. Note: There are Wi-Fi hotspots that require additional fees. Contact the Wi-Fi provider (store, coffee shop, etc) for inquiries.

D. Once connected, go back to the Menu. Click Browser.

E. Choose Visit BlackBerry^® App World.

F. Download the App World.

G. Click Download Now.

H. Choose your Language and click Next.

I. Click Download.

J. Wait for the download to complete.

K. Go back to Menu and choose App World.

L. Click Search.

M. Enter the name of the application you want.

N. Choose from the list and download.

1. Can I integrate email addresses for BB Social?

Push Email is not allowed on BB Social.

2. I used to be a SuperSurf for BlackBerry^®/BB MAX/BlackBerry^® plans subscriber. What will happen to my existing applications? I already installed Facebook and Twitter. Now I cannot use them. What happened?

Your applications will still be present on your device. But other than Instant Messaging and Social Networking applications, other applications requiring internet access will no longer work.

3. Can I use my BlackBerry^® as a modem?

Yes, but you will be charged with regular browsing rates either P0.15/kb if you’re on volume based charging scheme or P5 for 15 minutes if you’re on Time based. To check, simply text STATUS to 1111 for FREE.

4. I have a BlackBerry^® Connect phone (e.g. Sony Ericsson P9, HTC Tytn). Can I subscribe to BB Social?

Yes, but it is not recommended since BlackBerry^® Connect 4.0 does not support Instant Messaging and BlackBerry^® Messenger. This is not limited to BB Social; it is consistent with using BlackBerry^® Connect on any service plan.

These terms and conditions shall govern the relationship between Globe Telecom and the user of the BB Social service.

• Service is available to all Globe Postpaid and Globe Prepaid subscribers using a BlackBerry® smartphone only.
• The unlimited data allocation covers the following native BlackBerry client applications only:
• Social Networking – Facebook and Twitter
• Instant Messaging – BlackBerry^® Messenger, Yahoo! Messenger, Google Talk, and Windows Live Messenger
• All other Internet-related services not mentioned above (such as, but not limited to, Internet browsing and push email) are not covered by this service.
• The unlimited data allocation covers local use only. User will incur additional charges upon use of this service in other countries while on roaming. Roaming rates will vary per country and per carrier. Globe requires user to stop/turn off the service prior to departure from the Philippines to ensure that no BlackBerry® Social charges will be incurred while roaming.
• Prepaid subscribers must have PhP1 in airtime credits to use this service.
• Postpaid subscribers are subject to standard credit policies concerning account redirection, suspension or disconnection in relation to use of this service.
• Globe reserves the right to terminate the service in cases involving fraud.

By subscribing to the service, the user agrees to the above terms and conditions.