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| SUPERSURFWith SuperSurf, YOU'RE ON. Online all day, anywhere you are, anywhere you go. Surf the net even if you've left your bulky laptop at home. Simply turn on your mobile phone. SuperSurf on your pocket-sized PC all day at these pocket-friendly rates! SuperSurf for Globe Postpaid Subscribers
SuperSurf for Globe Prepaid Subscribers
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| SUPERSURFWith SuperSurf, YOU'RE ON. Online all day, anywhere you are, anywhere you go. Surf the net even if you've left your bulky laptop at home. Simply turn on your mobile phone. SuperSurf on your pocket-sized PC all day at these pocket-friendly rates! SuperSurf for Globe Postpaid Subscribers
SuperSurf for Globe Prepaid Subscribers
Know more about our Fair Use Policy here. |
1. What is SuperSurf?
SuperSurf addresses the need for affordable and reasonable rates for data services. This is a new add-on data plan that offers unlimited chatting, downloading, emailing, and surfing wherever you go. It is available to Globe, TM, and Globe Tattoo Broadband subscribers.
Denominations are as follows:
For Postpaid subscribers
| Keyword | Price | Validity | How to Activate |
|---|---|---|---|
| SUPERSURF 50 | P50 | 1 Day | Text SUPERSURF 50 to 8888 |
| SUPERSURF 200 | P200 | 5 Days | Text SUPERSURF 200 to 8888 |
| MYSUPERSURF ON | P999 | 30 Days | Text MYSUPERSURF ON to 8888 |
For Prepaid/TM/Tattoo Broadband subscribers
| Keyword | Price | Validity | How to Activate |
|---|---|---|---|
| SUPERSURF50 | P50 | 1 Day | Text SUPERSURF50 to 8888 |
| SUPERSURF200 | P200 | 5 Days | Text SUPERSURF200 to 8888 |
| SUPERSURF999 | P999 | 30 Days | Text SUPERSURF999 to 8888 |
For BlackBerry subscribers
Registering your BlackBerry to SuperSurf will only allow you unlimited browsing on Internet or INET APN and not on your default BlackBerry APN. You may register to the following BlackBerry MAX offers. For more details, refer to the BlackBerry MAX FAQs.
| Offer | Prepaid | Postpaid |
|---|---|---|
| 1-day BB MAX, P50 | BBMAX50 to 8888 | BB MAX 50 to 8888 |
| 5-day BB MAX, P220 | BBMAX220 to 8888 | BB MAX 220 to 8888 |
| 30-day BB MAX, P599 | BBMAX599 to 8888 | MYBB MAX ON to 8888 |
2. Who can avail of the SuperSurf Add-on?
For Prepaid subscribers
For Postpaid subscribers
Any subscriber can avail of this offer except for subscribers of iPhone/BlackBerry plans (unless subscriber disconnects this plan and subscribes to the regular postpaid plan; pre-termination fees apply for plans/add-ons within lock-up).
Postpaid subscribers who currently have other data add-on plans may avail of the SuperSurf offer, provided that they terminate their existing add-on plan first before subscribing to SuperSurf. These include subscribers with the following add-on plans:
- Mobile Surfing Plans
- Personal BlackBerry Add-on Plans
If subscriber intends to terminate his/her current add-on plan that is still within lock-up period to avail of the SuperSurf offer, termination fee of the current add-on plan will be waived only if subscriber avails of SuperSurf P999 since this is considered as an upgrade.
If you do not have an existing Globe Postpaid plan and would want to avail of the SuperSurf Add-on, you are not eligible to avail the offer. A customer must first avail of any regular postpaid plan to be able to avail of the SuperSurf Add-on. For new subscribers, they may simultaneously subscribe to the SuperSurf offer upon their application to a Globe Postpaid plan.
3. I am a Postpaid subscriber currently subscribed to a data-related plan/add-on. Can I avail of the SuperSurf Add-on Plan?
With the SuperSurf offer, the following are co-existence rules that need to be applied when registering for the various mobile browsing offers:
| Subscriber's Existing Mobile Browsing Subscription/Plan | Subscriber tries to avail of | ||
|---|---|---|---|
| Unli Chat/ Unli-Facebook/ Unli-Email | SuperSurf for BlackBerry/ BlackBerry MAX | SuperSurf | |
| Mobile Surfing Plans (Existing Add-On) Plan 149 – 10 hrs/50 MB Plan 399 – 30 hrs/160 MB Plan 799 – 60 hrs/350 MB | Registration allowed | Registration not allowed | Registration not allowed |
| iPhone Plans (Existing) Plan 399 Plan 899 Plan 1599 Plan 2199 Plan 3299 Plan 3999 Plan 4999 | Registration allowed | Registration not allowed | Registration not allowed |
| Personal BlackBerry Plans (Existing Add-on) Plan 450 Plan 700 – 5 MB Plan 850 – 8 MB Plan 1100 – 1 0MB | Registration allowed | Registration not allowed | Registration not allowed |
| LAP Extension Plans (Existing) Extension Plan 500 Extension Plan 800 Extension Plan 1500 | Registration allowed | Registration not allowed | Registration not allowed |
| Load Tipid Plans (Existing) LTP Plan 500 LTP Plan 800 LTP Plan 1500 | Registration allowed | Registration not allowed | Registration not allowed |
| Globe Broadband Tattoo Postpaid Plans (Existing Main Plan) Plan 499 – 45 hrs Plan 999 – 75 hrs Plan 1499 – 120 hrs | Registration not allowed | Registration not allowed | Registration not allowed |
| Globe Postpaid Subscribed to Time-Based Charging (registered via TIME sent to 1111) | Registration allowed | Registration not allowed | Registration not allowed |
| Unli Chat/ Unli-Facebook/ Unli-Email(Existing) | Registration not allowed | Registration allowed | Registration allowed |
| SuperSurf for BlackBerry / BlackBerry MAX (New - Add-On) | Registration allowed | Registration not allowed | Registration not allowed |
| BlackBerry Lite/ BlackBerry Social (New - Add-On) | Registration allowed | Registration not allowed | Registration not allowed |
| iPhone/BlackBerry Postpaid Plans (New - Main Plan) Plan 1599 – 60 hrs/30 MB | Registration allowed | Registration not allowed | Registration not allowed |
| iPhone/SuperSurf for BlackBerry Postpaid Plans (New - Main Plan) Plan 3799 – unlimited Plan 5499 – unlimited | Registration allowed | Registration not allowed | Registration not allowed |
| SuperSurf (New Add-On) P50 – 1 day P200 – 5 days P999 – 30 days | Registration allowed | Registration not allowed | Registration not allowed |
4. I am a Prepaid subscriber currently subscribed to a Mobile Surfing offer. Can I register to SuperSurf?
If you are currently subscribed to any surfing promo, whether it is SuperSurf, PowerSurf, BlackBerry MAX, BlackBerry Messaging, or BlackBerry Social, you are not allowed to register to another surfing promo unless you unsubscribed from your current data plan.
To unsubscribe from your current plan, please refer to this table:
| SURFING PROMO | TEXT |
|---|---|
| Postpaid PowerSurf | POWERSURF OFF to 8888 |
| Prepaid PowerSurf | PSURF STOP to 8888 |
| Prepaid PowerSurf | PSURFMB STOP to 8888 |
| Prepaid and Postpaid BlackBerry MAX | BB OFF to 8888 |
| BlackBerry Social | BB MSG OFF to 8888 |
| BlackBerry Messaging | BB SOCIAL OFF to 8888 |
| BlackBerry Chat < 15, 99> | BB CHAT OFF to 8888 |
5. What are the benefits/savings I can enjoy if I subscribe to the SuperSurf service?
- You can surf all day, worry-free for a fixed amount. No surprise charges!
- You can save more money if you register to SuperSurf compared to the P5 for 15 minutes or P0.15/KB (for Postpaid) browsing charging schemes.
6. What is the difference between SuperSurf and BlackBerry MAX?
SuperSurf offers unlimited data plans that will enable you to email, chat, and browse as long as you want.
SuperSurf Add-on is suitable for any kind of phone (except BlackBerry), while BlackBerry MAX is only for BlackBerry mobile phones since it comes with the push email service. Please refer to BlackBerry MAX FAQs for more details.
1. Is the service available only for certain times of the day?
This unlimited service is available 24/7.
2. After subscribing/accepting, how will I be sure that I am enrolled in SuperSurf?
The SuperSurf service will be activated right away. Just wait for the SMS confirmation.
3. Why did you lower the price of the 30-day SuperSurf to P999? Will the 1-day and 5-day price be lowered too?
We want to make surfing on your mobile phone more affordable for you. The 1-day and 5-day services will remain the same at P50 and P200 respectively.
4. How and where can I subscribe to avail this Add-on service?
For Postpaid subscribers
Register by sending the following keywords to 8888:
| Regular SuperSurf | ||
|---|---|---|
| MYSUPERSURF ON | 30 days | |
| SUPERSURF 200 | 5 days | |
| SUPERSURF 50 | 1 day | |
Wait for the SMS confirmation to know that you are already subscribed to the service.
You may also subscribe by calling your Talk2Globe Hotline at 730-1000 or by visiting any Globe Store.
For Prepaid subscribers
Register by sending the following keywords to 8888:
| Regular SuperSurf | ||
|---|---|---|
| SUPERSURF999 | 30 days | |
| SUPERSURF200 | 5 days | |
| SUPERSURF50 | 1 day | |
Wait for the SMS confirmation to know that you are already subscribed to the service.
5. How long is the subscription valid? Is there a lock-up period?
There is no lock-up period required for the SuperSurf add-on.
For Postpaid users of the P999 denomination, unless the subscriber opts out or requests to terminate the add-on, SuperSurf service will auto-renew.
6. How do I terminate my SuperSurf subscription?
You can terminate your SuperSurf subscription by:
- For Postpaid: Texting SSURF STOP to 8888
- For Prepaid: Texting SUPERSURF STOP to 8888
- Visiting any Globe Gtore
- Calling your Talk2Globe Hotline
7. How much do I have to pay to avail of this add-on service?
For Postpaid subscribers
Depending on your subscription:
P50 for 1 day
P200 for 5 days
P999 for 30 days
For Prepaid subscribers
Depending on your subscription:
P50 for 1 day
P200 for 5 days
P999 for 30 days (for SuperSurf for BlackBerry only)
8. I am already an existing SuperSurf 1200 subscriber. What will happen to my subscription?
If you registered prior to January 15, 2011 or your 30-day service auto-renewed prior to January 15, 2011, you will be charged P999 for SuperSurf only on the next month. Your subscription fee will automatically be changed to P999.
If your 30-day SuperSurf auto-renewed on or after January 15, 2011, you will be charged the new rate of P999 for 30 days.
1. I went to a Globe Store and applied for the SuperSurf Add-on. When can I start using it?
Service will take effect after receipt of SMS message confirming the subscription.
2. Do I have to keep on renewing my SuperSurf subscription?
For Prepaid subscribers, manually renewing your subscription is necessary, regardless of the SuperSurf variant that is being used (SuperSurf 50, SuperSurf 200, SuperSurf 999).
For Postpaid subscribers, the SuperSurf 50 and 200 services expire. You also have to manually renew your SuperSurf 50 and 200 subscription.
If you are subscribed to SuperSurf 999 for 30 days, you do not have to renew every month. Only the SuperSurf 999 service will be auto-renewed for you every month unless you opt out of the service.
3. I have a Globe Tattoo Broadband. I subscribed to SuperSurf. Can I use my SIM with SuperSurf with my Tattoo Broadband?
Yes, you can. But it is highly recommended that you use your SuperSurf for mobile surfing and not on your Tattoo Broadband. Remember that your SuperSurf Add-on is embedded in your Globe Postpaid Plan, which is your main line for calling and texting as well.
4. I am using a BlackBerry/BlackBerry-connect handset. Can I avail of SuperSurf instead of BlackBerry MAX?
It is highly suggested that subscribers using BlackBerry and BlackBerry-connect handsets to avail of the BlackBerry MAX service rather than the regular SuperSurf service. This is because push email capability of the BlackBerry/BlackBerry-connect handsets is already embedded in the applications of handset, which can be maximized once BlackBerry MAX is availed. Browsing via BlackBerry APN, which is the default APN of BlackBerry devices, will also be charged regular browsing rate unless you are subscribed to BlackBerry MAX.
5. I am using a non-BlackBerry/BlackBerry-connect handset. Can I avail of BlackBerry MAX instead of SuperSurf?
BlackBerry MAX can only be used for BlackBerry devices. To enjoy unlimited browsing on your non-BlackBerry devices, register to any of the available SuperSurf variants.
6. I am currently subscribed to time-based browsing. Will I still be charged the P5 for 15 minute rate when I avail of SuperSurf?
No, once you subscribe to SuperSurf, you will not be charged P5 for every 15-minute session. Subscribers will be charged P5/15 minutes only upon expiration of SuperSurf.
7. How much will I be charged for using mobile internet after being subscribed to SuperSurf?
Subscriber will have no additional charges for data services as long as SuperSurf service is still active. Upon expiration of SuperSurf, subscriber will be charged P5 for every 15-minute session (or P0.15 per kilobyte for Postpaid depending on their chosen default charging scheme).
8. I am currently a Postpaid subscriber under lock-up. Can I downgrade my current plan and subscribe to SuperSurf instead?
You must fulfill your Globe Postpaid plan's lock-up period before you can change the type of your Globe Postpaid plan. If you insist on downgrading your Postpaid plan within its lock-up period, you will need to pay for the pre-termination fee based on the balance of your lock-up period and the handset subsidy from your plan. Our Globe Customer Service or Globe Store Retail Specialist can provide you with your exact pre-termination fee for your Postpaid plan.
1. Is there a lock-up period requirement to avail this offer?
No, there is no lock-up period for SuperSurf. Subscribers can terminate the subscription any time by just texting the opt-out keyword.
2. After availing the SuperSurf Add-on, what will reflect on my bill?
In your monthly bill, amount will be broken down into (1) Total Globe Postpaid plan fees and (2) SuperSurf Monthly Service Fee.
Also, your regular monthly bill will now include a line stating that you have availed the SuperSurf plan. Your bill will NOT include details on the number of hours/volume of data that you have consumed.
3. When I get my bill, will I get to see the details of the browsing sessions I made?
Your regular monthly bill will now include a line stating that you have availed the SuperSurf with Monthly Service Fee of PHP999.00. Your bill will NOT include details on the number of hours/volume of data that you have consumed.
4. I would like to change my mobile number. What will happen to my SuperSurf?
Your SuperSurf will be carried over to your new number.
5. I would like to request for a new SIM card (due to damage/loss) while retaining my original mobile number. What will happen to my SuperSurf?
Your SuperSurf will be retained in your original mobile number.
6. I would like to change my Postpaid plan. What will happen to my SuperSurf?
The scenario depends if subscriber intends to upgrade or downgrade.
Upgrade:
If you insist on upgrading your Postpaid plan within its lock-up period, pre-termination fee for the main plan within lock-up will be waived since this is an upgrade of plan. If you continue your subscription to SuperSurf, no fees are required.
If you want to discontinue your SuperSurf subscription upon upgrading your plan, you may do so. But you will be paying for the full subscription fee for that month even if you do not finish the 30-day subscription.
Downgrade:
If you insist on downgrading your Postpaid plan within its lock-up period, you will need to pay for the pre-termination fee based on the balance of your lock-up period and the handset subsidy from that plan. Our Globe Customer Service or Globe Store Retail Specialist can provide you with your exact pre-termination fee for your Postpaid plan.
If you continue your subscription to SuperSurf, no additional fees apply on top of the pre-termination fee of your main plan under lock-up. If you want to discontinue your SuperSurf subscription upon upgrading your plan, you may do so. But you will be paying for the full subscription fee for that month even if you do not finish the 30-day subscription.
7. I am going abroad and would like to have International Roaming activated for my Globe Postpaid plan. What will happen to my SuperSurf Add-on?
Your SuperSurf subscription and Monthly Service Fee billing will still be continuous, although you will not be able to use the mobile browsing service while roaming. Should you wish to temporarily stop the SuperSurf service, you will have to permanently terminate your SuperSurf service.
1. When can I cancel, downgrade, or stop subscribing to my SuperSurf?
You can cancel, downgrade, or stop subscribing anytime.
2. I would like to request for a temporary disconnection of my Postpaid plan (due to lost phone/SIM, defective phone/SIM, out-of-the-country, etc). What will happen to my SuperSurf?
Your SuperSurf subscription and Monthly Service Fee billing will still be continuous. Should you wish to temporarily stop the SuperSurf service, you will have to permanently terminate your SuperSurf service. But you will be paying for the full subscription fee for that month even if you do not finish the 30-day subscription
3. I would like to transfer ownership of my SuperSurf. Am I allowed to do this?
The SuperSurf add-on always goes with the main plan. If you want to do this, you will have to transfer the main plan (where the SuperSurf is subscribed).
4. I would like to transfer ownership of my main plan. What will happen to my Super Surf?
Your SuperSurf will be carried over to the transfer of main plan.
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